General Conditions of Sales

Preamble  

The commercial site www.mypalavertree.com (hereinafter referred to as the "Site") is an e-commerce site accessible via the  Internet, open to any user of this network (hereinafter referred to as "Internet user"). It is published by Palaver Tree Oy,  Business ID 2774217-8, whose registered office is at Kuusitie 3A 10, 00270 Helsinki, Finland  

The Site allows Palaver Tree Oy to offer for sale products manufactured by Palaver Tree Oy to Internet users navigating  the Site (hereinafter referred to as "Customers"). For the purposes hereof, it is agreed that the Customer and Palaver Tree  Oy will be collectively referred to as the "Parties", and that the Customer who has validated an order will then be referred  to as "Buyer".  

Palaver Tree Oy reserves the right to modify at any time these General Conditions of Sales by publishing a new version on  the Site. The General Conditions of Sales applicable are those in force at the date of placing the order.  

  1. Object  

These General Conditions of Sales govern the rights and obligations of the Parties resulting from the online sale of the  Products offered on the Site, they apply to the exclusion of any other document.  

  1. Products  

2.1. Presentation  

The offers of Products and prices, as long as they are visible on the Site, are valid:  

In Europe:  

  • Austria  
  • Belgium  
  • Bulgaria  
  • Czech Republic  
  • Denmark  
  • Estonia  
  • Finland  
  • France  
  • Germany  
  • Hungary  
  • Latvia  
  • Lithuania  
  • Luxembourg  
  • Netherlands  
  • Northern Ireland  
  • Poland  
  • Portugal  
  • Scotland  
  • Slovakia  
  • Slovenia  
  • Southern Ireland  
  • Spain  
  • Sweden  
  • Wales 

 And on request for other countries  

  • By e-mail via our contact form on the Site by clicking on "Contact us"  
  • By e-mail at customerservice@mypalavertree.com, or, customerservice@mypalavertree.fi  

In addition to the photographs reproduced and illustrating the Products presented, the Customer is invited to consult the  characteristics of the products presented on the product sheets.  

The photographs do not enter the contractual field, the articles being artisanal there may be slight variations. The liability  of Palaver Tree Oy cannot be incurred in this case.  

2.2. Price  

The prices of our products are indicated in euros, and unless otherwise stated, include all taxes (VAT and other taxes  applicable on the date of the order), and the cost of preparing and shipping.  

The Palaver Tree Oy reserves the right to change prices at any time but the products will be charged based on the rate in  effect at the time of confirmation of the order and subject to availability.  

  1. Orders  

3.1. Command Validation  

The Customer can order one or more products on the Site.  

All orders contained on the Site implies full acceptance of these Terms and Conditions, without exception or reservation.  The contractual information is presented in English and will be confirmed by the time of the validation of the order.  

The provision of personal information collected in connection with distance selling is mandatory, as this information is  necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly  confidential.  

You declare that you are fully aware of it.  

The confirmation of the order will be worth signing and acceptance of the operations carried out.  As soon as he has validated his order, the Customer becomes Buyer.  

Palaver Tree Oy confirms the order by e-mail; this confirmation includes all the elements of the order.  

All the data provided and the confirmation recorded by Palaver Tree Oy will be proof of the transaction. These elements  are archived and the client can access this archive by contacting Palaver Tree Oy.  

3.2. Rejection  

Palaver Tree Oy reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and  in particular in case of supply problem, or in case of difficulty concerning the order received:  

  • Exceeding the ceilings indicated in Point 6,  
  • Issue (s) exist (s) with the Buyer,  
  • Total or partial non-payment of a previous order from the Buyer,  
  • Refusal to authorize payment by credit card banking organizations.  

In the event of cancellation of an order, Palaver Tree Oy will make a refund of the sums received, after deducting the  order cancellation costs generated. 

  1. Payment  

The validation of the order implies for the Buyer the obligation to pay the indicated price.  

4.1. Acknowledgment of receipt of order  

At the end of the payment, a summary document of the order is sent to the Buyer by e-mail to the electronic address  indicated by him and at the latest before the delivery.  

This document constitutes acknowledgment of receipt and includes all the constituent elements of the contract concluded  between the Parties.  

The order form is registered on Palaver Tree Oy registers, which are kept on a reliable and durable basis. Buyer agrees that  it shall be deemed to be evidence of contractual relations between the Parties.  

The debit of the card is only done at the time of shipment of the order.  

4.2. Payment Service Provider  

The settlement of purchases is only via Payment Service Provider Paytrail Plc, Business ID 2122839-7 is based, Innova 2  Lutakonaukio 7, 40100 Jyväskylä, Finland, Phone: +358 207 181830, www.paytrail.com 

Paytrail Plc (2122839-7) is a collecting payment service provider and an authorized payment institution that works in  cooperation with Finnish bank and credit institutions. Paytrail Plc will be shown as the payment recipient on your bank or  credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact Palaver Tree  Oy  

  1. Retraction  

The Buyer has a 14-day withdrawal period from receipt of his products to exercise his right of withdrawal without having  to justify reasons or to pay a penalty. The recipient can return the item by taking it to any pickup point.  

Returns are to be made in their original state and complete (packaging, accessories, notice). Within this framework, the  Buyer will return at his own expense the Product (s) he ordered under his responsibility, in its (their) conditioning and its  (their) original packaging to the following address: Palaver Tree Oy, Customer Number: 902 106, PO Box 18 33821  Tampere, Finland.  

In the event of exercise of the right of withdrawal, Palaver Tree Oy will proceed to the refund of the sums paid, except for  the expenses of return of the Products which are the responsibility of the Buyer, within 14 days following the notification  of his request and via the same means of payment as that used during the order.  

The right of withdrawal does not apply to:  

  • A product that has suffered during the course of the return to an event of such a nature as to defeat the right of  withdrawal.  
  • The supply of goods which have been unsealed by the Buyer after delivery and which cannot be returned for  reasons of hygiene or health protection.  
  1. Availability  

The products are offered for sale until the stock is exhausted. If, by mistake, an ordered product becomes unavailable (for  example, a simultaneous order), the Buyer will be notified as soon as possible, by e-mail, an exchange or a refund will be  offered, if need be the order will be automatically canceled and no bank debit will be made.  

Our products are available as they are visible on the Site and in the stocks. 

It is stipulated that the Products are reserved for private individuals and intended for a personal use of the Customer,  unrelated to a professional use of it. Indeed, the Site does not intend to sell its products in large quantities, and the  Customer's attention is particularly drawn to the fact Palaver Tree Oy reserves the right to refuse any orders  which amount exceeds the sum of 1000 €, and any order of more than 5 identical items.  

  1. Delivery  

The packages are oversized and protected so that your order arrives in good condition.  

The shipping costs of packing and handling are to be paid Palaver Tree Oy. However, the Buyer participates in the  shipping costs of items at low price (under 20 euros) according to a lump sum, and which corresponds to postal charges  alone.  

Products purchased from Palaver Tree Oy are available in Finland, Sweden, and Netherlands in shipments tracked via  Finnish company Posti. The service includes returns of undeliverable items and Buyer returns.  

The products are delivered to the point of collection closest to the delivery address indicated during the ordering  process. The deadlines indicated on the validation page of the order run from the day of the registration of the payment  and correspond to the processing and delivery times; in general, they are :  

  • Austria: 4-5 business days (zone 7)  
  • Belgium :4-5 business days (zone 7)  
  • Bulgaria: 5-8 business days (zone 8)  
  • Czech Republic: 4-5 business days (zone 7)  
  • Denmark :3-4 business days (zone 5)  
  • Estonia: 1-2 business days (zone 1)  
  • Finland: 1-2 business days (zone 0)  
  • France:8-10 business days (zone 2)  
  • Germany: 3-4 business days (zone 3)  
  • Hungary: 4-6 business days (zone 8)  
  • Latvia: 1-2 business days (zone 1)  
  • Lithuania :2-3 business days (zone 1)  
  • Luxembourg: 4-5 business days (zone 8)  
  • Netherlands: 4-5 business days (zone 7)  
  • Northern Ireland:8-10 business days (zone 2)  
  • Poland: 4-5 business days (zone 7)  
  • Portugal: 5-8 business days (zone 8)  
  • Scotland:8-10 business days (zone 2)  
  • Slovakia: 4-5 business days (zone 8)  
  • Slovenia: 4-6 business days (zone 8)  
  • Southern Ireland:8-10 business days (zone 2)  
  • Spain: 4-7 business days (zone 8)  
  • Sweden: 2-4 business days (zone 4)  
  • Wales :8-10 business days (zone 2)  

Whatever the chosen method of shipping, Palaver Tree Oy will provide to the Buyer as soon as possible a link that allows  it to track the online delivery of the package.  

In case of delayed shipment, an email will be sent to the Buyer to inform him of a possible consequence on the delivery  time that was indicated to him.  

In accordance with the legal provisions, in case of delay of delivery more than 14 days after the date of the shipment, you  have the possibility to cancel the order. If in the mean time you receive the product we will proceed to its refund and  shipping costs. 

In case of unavailability of the Buyer, the item will be stored for 14 days after the attempted delivery of notification of  arrival. Palaver Tree Oy cannot be held responsible for late delivery within this framework, no refund will be made and  there will be a credit on the corresponding shipping charges (only in case of low price Product).  

The delivery will not be assured in case of force majeure as defined in Point 13 below.  

  1. Receiving the order  

Upon receipt of the order, the Buyer shall verify the conformity of the Products received in execution of his order and  must notify the carrier and Palaver Tree Oy of any reservations on the delivered product (i.e., damaged parcel, already  opened, missing products or damaged product, etc.) upon receipt of the parcel(s).  

If the parcel arrives open or damaged or the items arrive damaged, it is essential that the buyer establishes by the post  office on which he is dependent a "Report of Spoliation" so that Palaver Tree Oy can initiate an investigation and a  procedure for compensation.  

The Buyer must also confirm this anomaly by sending to the carrier within 2 working days following the date of delivery  by an email with acknowledgment of receipt setting out the said claims. The Buyer will have to send a copy of this letter  (with the original of the "Report of Spoliation" if applicable) by mail to: Palaver Tree Oy, Customer Number: 902106, PO  Box 18, 33821 Tampere, Finland.  

Any complaint received after the deadline or without a "report of spoliation" will be rejected.  Depending on the cases defined, the Buyer will be able to benefit from the exchange and refund conditions provided for  in this Point.  

Unless there is a legitimate cause, any complaint made beyond the 2 days following the reception of the Products will be  considered inadmissible and the responsibility of Palaver Tree Oy cannot be engaged.  

Palaver Tree Oy reserves the right to require the Buyer to return the Product that does not comply or is damaged.  In the event of abnormal or abusive returns, Palaver Tree Oy may refuse to serve a subsequent order.  

  1. Exchanges and refunds  

The Buyer has fourteen (14) days from delivery to return the product in its original condition and its original protected  packaging, at its his own expense, for refund, credit or exchange. It is then refunded the price of the product as soon as  possible by the company Palaver Tree Oy by the same means of payment as that used during the order.  

The recipient can return the item by taking it to any pickup point.  

However, products returned incomplete, damaged or soiled are not taken back. In the event that a product is returned  incomplete, damaged, used or dirty, Palaver Tree Oy will contact the customer to expose the problem encountered and  return the item concerned, which will not be refunded.  

Exchange is possible when the item is not suitable and another item of the same amount is available. The costs of  returning a new item are then charged to the Buyer. This exchange will not give rise to any subsequent refunds if the new  article addressed is not suitable, only a credit can be proposed.  

If the return corresponds to an order error on the part of Palaver Tree Oy., the Product will be exchanged and returned at  Palaver Tree own expense, after approval of Palaver Tree (i.e., the return fees that have be comparable to those of Posti in  the zone mentionned in Article 7: Delivery). The return of the Buyer for exchange will be paid by Palaver Tree Oy by  refund after receipt of the return, as soon as possible and by the same means of payment as that used during the order.  

However, if the Buyer does not wish to send another item and asks for his refund, the return costs fall within the  traditional scope of a retraction and are fully taken care of by the customer. 

  1. Property  

The products remain the property of Palaver Tree Oy until full payment of the price.  

In the absence of full settlement, Palaver Tree Oy shall be entitled to demand the immediate return of the delivered  Product or its amount. The costs incurred for such refund shall be borne by the Purchaser.  

Caution: As soon as Buyer take physical possession of the products ordered, the risks of loss or damage of the products  are transferred to him.  

  1. Warranty  

All Products benefit from the legal guarantee of compliance and liability for defects, provided that the use was normal and  that the care instructions have been followed.  

In case of non-conformity of a Product sold, it can be returned, exchanged or refunded.  

All claims, requests for exchange or refund must be made within 14 days of delivery:  

  • By e-mail via our contact form on the Site by clicking on "Contact us"  
  • By e-mail at customerservice@mypalavertree.com, or, customerservice@mypalavertree.fi  • By telephone on +358 40 35 11 8 11, from Monday to Saturday from 9:30 am to 5:30 pm.  

The products must be returned to Palaver Tree Oy in the state in which you received them with all the elements  (accessories, packaging, notice ...), after approval of Palaver Tree (i.e., the return fees that have be comparable to those of  Posti in the zone mentionned in Article 7: Delivery). . Return costs will be refunded upon presentation of the proofs.  

Where applicable, Palaver Tree will print out a Buyer Return Card from the Posti SmartShip system and send it by mail to  the Buyer, so that he attach it to an item to be sent to Palaver Tree. The recipient can return the item by taking it to any  pickup point  

The provisions of this Article shall not prevent Buyer from enjoying the right of withdrawal provided for in Article 5.  

  1. Liability  

The products are in conformity with the Finnish legislation in force. Palaver Tree Oy cannot be held liable for non compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the  local authorities the possibilities of importing or using the products you plan to order.  

Furthermore, Palaver Tree Oy cannot be held liable for damages resulting from misuse of the product purchased.  

Finally, Palaver Tree Oy cannot be held liable for any inconvenience or damage inherent in the use of the Internet, such as  a breach of service, external intrusion or the presence of computer viruses.  

  1. Force Majeure  

Palaver Tree Oy shall not be liable for the total or partial non-performance of its obligations under this contract, if such  non-performance results, either from the Buyer or from an unpredictable and insurmountable fact, by a third party  Contract of force majeure as defined by Finnish law.  

Palaver Tree Oy will notify Customer/Buyer of an event constituting Force Majeure, within 5 working days of its  occurrence.  

Delivery: The Parties agree to consult together as soon as possible to determine how the order will be processed during  the period of force majeure.  

Beyond a period of one (1) month of interruption due to Force Majeure, the Parties shall be released from their  obligations to each other. If applicable, Palaver Tree Oy will refund the Buyer as soon as possible.  

  1. Applicable Law in Case of Disputes  

The language of this contract is English. These conditions of sale are subject to Finnish law. In case of dispute, the Finnish  courts will be the only ones competent.  

In the event that a dispute arises out of this contractual relationship, the Buyer and Palaver Tree Oy undertake to seek an  amicable solution before any legal action.  

  1. Intellectual property  

All elements of the site www.mypalavertree.com are and remain the exclusive intellectual property of Palaver Tree Oy. No  person is allowed to reproduce, exploit, re-broadcast, or use for any reason whatsoever, whether software, visual or sound.  Any simple or hypertext link is strictly prohibited without express written agreement from Palaver Tree Oy.  

  1. Personal data  

The personal data provided by the Buyer are, unless expressly opposed by the customer, integrated into the Palaver Tree  Oy customer file. The information of personal information collected in the context of distance selling is mandatory, this  information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This  information is strictly confidential and is intended only for Palaver Tree Oy.  

Palaver Tree Oy uses all means to ensure the confidentiality and security of data transmitted on the web  

The Buyer has at all times a right of access and rectification. To exercise this right, simply contact us by email  to customerservice@mypalavertree.com or customerservice@mypalavertree.fi 

Depending on the choices made during the order, the Buyer will likely receive Palaver Tree Oy offers.